Frequently Asked Questions

Pricing is determined based on the options selected for each piece. Request a quote with your desired design choices. A member of our team will review it and send pricing to your email within a few days. All our furniture is made to order.

Average lead times are around 8-12 weeks, but they can vary depending on the size of the order and non-standard options. A more precise lead time will be provided in your quote.

Absolutely. Contact us to discuss custom designs, finishes, sizes, or additions to existing designs. A deposit is required to start the design process (credited back once the order is placed). Extended lead times may apply.

A 50% deposit is required to initiate your order. The balance, including shipping charges and any applicable taxes, is due prior to shipment. Payments can be made by check or credit card.

Yes. Samples and sample chains are available for our material choices. Contact us to discuss your needs.

Furniture prices do not include shipping charges. Shipping will be included on your quote once the order has been approved. Typically shipped to your business or a local receiver. A careful inspection should be made at delivery. After inspection and placement, the sale is final.

Each piece is guaranteed against structural defects in materials and workmanship for 1 year after purchase date, under normal use for the original owner. We are not responsible for damage from improper cleaning, weather exposure, or changes in hand-rubbed finishes. Because of the handmade nature, we cannot offer returns.

Dust with a soft microfiber cloth with a small amount of water if needed. Do not use furniture polish or oil. Never use anything abrasive. Use coasters or placemats for food and drink. Living finishes may need a natural oil rejuvenator once or twice a year (available from us).